Disparities

Telemedicine A Blessing For Some, Inaccessible For Others

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When the pandemic began, LaVita King of Bridgeport worried about how she would continue to see her behavioral health therapist and primary care physician at Southwest Community Health Center. She lives close enough to walk to the federally qualified health center but didn’t feel comfortable leaving her home in those early days, let alone venturing into a medical office. But she’s been able to access care through phone and video chats. “For me, it’s been such a lifesaver, such a blessing,” said King, 69. “Otherwise, I would not have been able to talk to my behavioral health therapist for this whole entire time.

I-Team In-Depth

Pandemic Exposes Stark Health Disparities Generations In The Making

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Soon after Minerva Cuapio, a 48-year-old Mexican immigrant who lives in New Haven, was laid off from her job at a dry cleaner in March, she developed a headache, an itchy throat and a dry cough. Then came the shortness of breath that really worried her daughter, Izarelli Mendieta, 29, of New Haven. While trying to get her mother care, she said, they were bounced from a doctor to the state’s COVID-19 hotline to a telemedicine visit back to the hotline and then to a drive-through testing center and an emergency room visit. The family waited nine days for Cuapio’s positive test results. Izarelli’s father, Pedro Mendieta, 55, who lost a foot to diabetes, tested positive, too, but had mild symptoms.

Minerva Cuapio and Pedro Mendieta have recovered, but their daughter, who translates for her parents because they only speak Spanish, said if she could meet Gov. Ned Lamont, she would ask him to make the process easier for families like hers.