A North Haven nursing home has been placed on a federal list of troubled, “special focus” facilities, after state inspections found a wide range of problems, including residents’ allegations of mistreatment, neglect and abuse by top administrators.
Clintonville Manor, with 112 beds, was cited for deficiencies including a failure to ensure that residents were provided “with basic necessities, such as meals and snacks, with reasonable accommodation of their needs,” a state report says. The nursing home also was cited for failing to treat residents with dignity and respect and without fear of reprisal. One resident reported hearing the assistant administrator of the home telling another resident,
“You stink. Get in the shower,” according to the report.
Staff members of the home told state inspectors that residents, including those whose mobility was restricted, had not been allowed to eat meals or snacks in their rooms for at least two years because the administrator “did not want spills or crumbs in the rooms.” Also, the nursing home restricted residents’ access to their personal funds, the inspection report says.
In response to the findings, Clintonville Manor suspended its administrator and assistant administrator earlier this year and assigned a new administrator to run the home. Clintonville Manor also has submitted a detailed plan of correction to address all of the deficiencies cited. The nursing home’s owners said the corrective plan did not imply that the home was admitting to the cited deficiencies.
Clintonville Manor previously had been cited by the state and fined $2,500 in December 2009 for several deficiencies, including inadequate policies on smoking and on residents’ elopement risks.